Help & Support
Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
Getting Started
How do I create an account?
Click on 'Signup' in the header, fill in your information, verify your phone number with OTP, and you're ready to go!
How do I book a service?
Search for the service you need, browse available professionals, select one, choose a time slot, and complete the booking.
How do I become a service provider?
Visit our 'Register as a Professional' page, complete the application, verify your identity, and start accepting bookings.
Payments
How do I pay for services?
We accept all major credit cards and digital payment methods. Payment is processed securely through our platform.
When do service providers get paid?
Service providers receive payment within 24-48 hours after service completion, minus our platform fee.
What are the platform fees?
Service providers pay a small commission on each completed booking. Customers pay the service price plus any applicable fees.
Account & Profile
How do I update my profile?
Go to your account settings, click on 'Edit Profile', make your changes, and save.
Can I change my email address?
Yes, you can update your email in account settings. You'll need to verify the new email address.
How do I reset my password?
Click 'Forgot Password' on the login page, enter your email, and follow the instructions sent to your inbox.
Safety & Security
How do you verify service providers?
All service providers undergo identity verification and background checks before they can accept bookings.
What if I have a safety concern?
Contact our support team immediately. We take all safety concerns seriously and will investigate promptly.
Is my payment information secure?
Yes, we use industry-standard encryption and never store your full payment details on our servers.